Knowledge Management in Hewlett-Packard Free-Samples for Students

Questions: 1.List the Knowledge Management Initiatives adopted by HP? 2.Explain the Impact of adopting Knowledge Management Practices on HPs Success. 3.The Case Study Indicated that HP has used Lotus notes as a technology vehicle to Establish different Knowledge Bases. Conduct a Brief search about Lotus notes and Explain how it is useful in Establishing a Knowledge base. What is the Importance of having a Knowledge base in Knowledge Management? 4. Why do you think the Training Review never took off? What could have Karney done in order to make it Work?5. What are the Incentives that Karney used to promote the Knowledge Bases? What was the Effect of those Incentives?6. Karney declared that there is a risk with the Knowledge Base. What was it and how did he Propose to Overcome it? 7. Why do you think the Knowledge Management with PPO Customers Initiative did not succeed? Answers: Introduction Knowledge management is the process in which information and knowledge are captured, organized and efficiently distributed. It involves an approach that identifies, evaluates and shares all the knowledge pertaining an organization. Knowledge management is crucial to the success of the organization. HP is an organization that applied the knowledge management policy to identify its strengths, evaluates its market and improve the overall performance of the organization. 1.Adopted knowledge management initiatives Hewlett-Packard Company adopted three knowledge management initiatives (Goh, et al., 2011). The management held a sequence of seminars on knowledge management. The initiative was to bring together all people all people within the organization. They came up with the three knowledge management projects. Creating a bond of the experts This was intended to be the source of knowledge for human resources in the company labs. Tony Carrozza, one of the Information Technical Engineer, developed a directory known as Connex, where all employees profiles are set, basing on their knowledge in particular fields. Trainers Trading Post HP adopted this initiative with the aim of having educators distributed across the company. This were the people who found it hard to share knowledge, and the idea was to work on a common method of sharing knowledge among the educators and trainers Development of knowledge links This involved a collection of knowledge on the development of products in the company in a knowledge link .it contained information obtained from expertise by the knowledge information editors. However, this goal failed, and the network was not developed. This led to the development of HP Network News database that contained the FAQs section on their products to assist customers (Goh, et al., 2011) 2.Impact of adopting knowledge management practices The dissemination of knowledge within the business units was highly achieved in HP. The workshop enabled the various groups to gain expertise in the management of information within the company.Through Trainers Trading Post more knowledge was shared by educators and a great improvement was noted among those individuals who had a problem with sharing knowledge. HP realized a massive flow of methods and ideas among the internal employees with the help of Lotus Notes Technology .the shared knowledge has led to the development of high-tech products. Through Knowledge management, faster decision making was realized. When internal business units, came together in large numbers, various opinions were generated which helped in making decisions (Baets, 2005). Workgroups brought together their actual experiences in their fields, which helped in shared ideas that shaped HPs decisions. Creating Connex, aimed at taking advantage of the experiences of existent experts in HP. This created teamwork among members. They benefited from knowledge contributed by each learning from experiences of other people is beneficial, increasing productivity since members apply the acquired knowledge in the current requisites. 3. Lotus Notes Lotus Notes is a software application that arranges and portrays databases to the users business workspace. According to Calabria and Burke (2002), Lotus Notes combines applications in business, messaging and e-mailing and collaboration into one workstation.It is an importation tool in sharing informing thus creating a knowledge database. It is crucial in every business because of its integration power, where a business uses it for emails team working, collaborative learning and knowledge management under the same space. Through developments, Lotus Notes is used in various ways in knowledge, management to create a knowledge base. This is created when individuals in business are involved in sharing of opinions, ideas, and their experiences. This creates a collaborative database that contains all the information thats is shared and discussed through the emails (Trochim, Arora and Donnelly, 2016). In knowledge management, a knowledge base important because some of the information stored may need to be updated over time as well as for future reference. .the information stored may also be used training to other new recruits in an organization. A knowledge base increases productivity in the business, this due to the fact, employees spend more time searching reviewing information on how to perform work. The team working, is another benefit of the knowledge base. This is because some employees use the stored information to work together and combine their opinions on stored data. 4.Failed training review The training review failed because of the educator's reluctance to share their opinions through online databases on the importance of evaluations materials and those who provided them. The lack of motivation by the employees was the major setback. They felt that there was no motivation in the collection of the reports, such as rewards for doing so. This member of the organization lacked the initiative to adopt the consumer reports and get knowledge from them. In realization of why the Training Review failed, Karney would have created a structure that eliminates the hindrances that were hindering members from sharing knowledge through the evaluation of consumer reports.' They are major steps involved in designing a successful structure for the interaction. First, the kidney would have a created an interactive virtual environment where members would share their knowledge on the consumer reports in an interesting manner. This virtual space would be ideal in discussing the importance of consumer market. With every idea and material evaluated, a member would earn points. Those with the highest points would have a chance to attended conferences with high profile marketers in the United States. Secondly, while earning points, members would feel, that there is a reward, in engaging in the knowledge sharing. Hence, all members would strive in earning the highest points. Karney needed to come up with a motivational system to spearhead the engagemen t by members in the training review. Lastly, in every knowledge sharing platform, leaders need to act as an example to the members by taking part in the process of sharing knowledge. In this scenarios, Karney would have been involved in engaging with other members. This would have made the platform easier and more systematic by being a part of it. If leaders engage, members would be motivated to do as well. 5.Incentives to promote knowledge bases. Karney promoted knowledge bases by using incentives. He used different incentives to create motivation in members. He issued the free miles. This were Notes given freely to the users who engaged in the knowledge databases. In addition, he enabled earning points through every contribution made by a member. Karney used voice mail persuasions as well as emails to increase the number of the contribution made by members. This incentive had impacts, to the knowledge bases. For example, through the free notes, a lot of members engaged more in submitting contributions as well as reading what had been shared.Within a period of a year, at least 67% of the educators had read posts while 63% had contributed to the knowledge gathered. Incentives have led to increased motivation among members to share knowledge on the various topics on products, market and competitive advantage in HP. There was an increasing number of members who participated, thus a noted increase in the knowledge sharing. There was a lot of new information disseminated in the knowledge databases that enriched HP at large. The members of this organization assumed a positive approach to the knowledge sharing process due to the incentives. They realized the importance of knowledge gathered and how it was impacting the organization positively. Enrichment in knowledge led to more innovations and more productivity among members (House and Price, 2009). 6.Risks in knowledge bases Karney pointed out that the knowledge base was in danger of going down if there lacked someone to push for it. Karney realized that if he did not follow up on the database, it could not thrive in the company and there would be fewer contributions. In this case, there was no teamwork and self-motivation to manage the databases. Karney realized that the knowledge bases solely dependent on a promoter to steer motivation for the members to engage. There was a need to create the spirit of virtual teamwork among members so that, the knowledge database could run without his presence. This involved initiating an interest among members on the importance of knowledge databases and their impact on their performance. This would be achieved by creating training opportunities for the employees, to create awareness on the need and importance of the knowledge databases, (Ishikawa Naka, 2007). Teamwork is used to create the culture of an organization, improve unity among workers and to increase performance in the organization. HP needs to create the spirit of teamwork for members to have the personal initiative energy to be able to appreciate knowledge bases. There was a need for Karney create a committed staff to be accountable for the database rather than holding everyone accountable. 7.Knowledge with PPO customers initiative Summarizing knowledge across all PPO was considered beyond limits of HP and did not succeed. The knowledge links needed a lot of members and experts to work on and set it up, but in HP, there were members to maintain this database with time, (2014, HP). This members lack the zeal to engage in the database systems. Due to the need for a wide range of knowledge that was required by knowledge links, this system was not built due to the lack of experts in the fields required. Since HP did not have a committed team to work with, it was going to be difficult to generate knowledge for the PPO customers initiative. This initiative needed all the members of HP to be dedicated to contributing content, but they lacked motivation and needed to be pushed to do it This initiative was calling for a very wide range of information that HP could not handle. There were gaps in the knowledge expertise among the HP team which would not fit the requirements of the PPO customer knowledge management. There was no need for HP to build a system that they were not going to keep up with since it would have created the wrong image in the market leading to customer loss. PPO knowledge management project The current projects that HP is working on are; the first project involves the information on HPs organization competitors. The second involves creating a link that is web based for all the information gathered on research. Lastly, the final system is intended to manage marketing intelligence internationally, (Goldman Reyes 2008). These projects are likely to face various risks in their implementation. One of the major risks is the barriers in technology. This software could face several breakdowns leading to the loss of the information gathered. To maintain the software, HP would require incurring high costs which would impact negatively to the organization .another technological barrier is that of IT literacy among members of the organization .lack of know-how on operating this system may be a major setback for the accomplishments of this systems. The other major risk likely to face this projects is the lack of content. Content for this systems requires a lot of research .this barrier links to individuals in the organization. Are the individuals willing to get high-quality content for over a long period and do they have the skills to generate this content? To work with IT, technology members of the organization need to have knowledge of the type of information to be put across. They are various ways to overcome these risks in the organization. The first initiative is to train the members on how these systems work and the technology they use. This enables the members to be fully equipped on how these projects work. On the content risk, only members with the expertise required should be in charge of this projects to generate useful content. References Baets, W. R. J. (2005). Knowledge management and management learning: extending the horizons of knowledge-based management. Springer E-Books. New York, Springer. https://public.eblib.com/choice/publicfullrecord.aspx?p=302834. Draghici, A. (2007). New Business Requirements in the Knowledge-Based Society. Dudek D., (2014). HP. Amsterdam, Medianet . Goldman, R. L., Reyes, J. G. (2008). The PPO. Health Marketing Quarterly. 1, 101-107. Goh, Mark, Thompson, S. H. Teo, Nishant, Rohit, Agarwal, Sameer. (2011). Leveraging collaborative technologies to build a knowledge sharing culture at HP Analytics. MIS Quarterly Executive, Vol. 10, No. 1, Pp. 1-18. 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